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Frequently asked questions
What is MGL Food Hub?
MGL Food Hub is an online food ordering site for Malabon. You can order from 14 local merchants in one cart, including Sisig ni Mutik, Judy Ann's Crispy Pata, Hazel's Special Puto and Okoy ni Jay R!, and get one scheduled delivery to your door.
How do I order?
Open a merchant and add food to your cart. You can mix food from different merchants in the same cart. At checkout, enter your delivery address, pick a delivery date and a one hour time slot, and choose how to pay. You get an order number and a private tracking link right away.
Can I order for same day delivery?
No. Every order is scheduled. The earliest delivery date is tomorrow, or the day after tomorrow once 8:00 PM (Philippine time) has passed. You can book up to 30 days ahead.
What are your delivery hours?
Deliveries arrive from 12:00 PM to 8:00 PM, in one hour time slots. When your cart has food from several merchants, you pick a time slot within the hours they share.
How much is the delivery fee?
Delivery fee will be confirmed by our team (higher fees may apply for long distance deliveries). You pay one delivery fee for the whole order, even when it has food from several merchants.
How can I pay?
Cash on Delivery for orders up to ₱2,000, or online via GCash, MariBank or GoTyme. For online payment, pay to the account shown at checkout, then enter the reference number and upload a screenshot of your payment. We confirm your order once the payment is checked.
How do I track my order?
After you order, you get a private tracking link that shows every update, from confirmation to delivery. If you lose it, open Find my order and enter your order number and the phone number you used.
Can I cancel my order?
While your order is still waiting for confirmation, you can request a cancellation on its tracking page. After it is confirmed, please message us on Facebook or call 09350234191.
Do I need an account to order?
You do not need to create an account. To stop fake orders, we ask you to sign in with your Google (Gmail) account at checkout. We only use your name, email and profile photo to confirm you are a real customer.
Can I order fresh fish and seafood?
Yes. Fresh Option Malabon Fishport (Wet Foods) delivers fresh catch in the same cart as your food. Looking for a fish that is not on the list? Open Wet Foods and tap Request a Fish to ask the owner.
What should I know before ordering?
We deliver via Grab within Metro Manila from 12:00 PM to 8:00 PM. Pay by Cash on Delivery (COD) for orders up to ₱2,000, or online via GCash, MariBank or GoTyme. Orders are for booking (scheduled delivery) only. Same day delivery is not available. We will confirm your order by text or call. Menu prices are VAT inclusive and may vary or be subject to change by the merchant. Higher delivery fees may also apply for long distance deliveries. You can order from all merchants in the app and pay only one delivery fee. Strictly no cancellation of order in The Day Picking
How do I contact MGL Food Hub?
Message us on our Facebook page or call 09350234191. You can also find your order anytime with Find my order.